Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use and process your personal data through this website and other digital platforms we use, and how we comply with current legislation on this matter.

Your privacy is important to us, and we are committed to protecting and safeguarding your privacy rights.

For any communication related to this Privacy Policy, please contact us through the means provided on our website.

2. Collection and processing of personal data

Given the wide range of physical and digital means by which you can contact us, we may collect personal data in various ways and for different purposes.

• Through electronic means of contact, such as email, contact forms, comments and messages on social media platforms or messaging and calling platforms, your data is stored solely for the purpose of responding to contact requests, fulfilling orders and, where necessary, monitoring the quality of our customer service.
• Through browsing our website, and as is common practice when browsing the internet, we may collect anonymous data that identifies your IP address, your internet browser, pages visited and other preferences through the use of cookies. Cookies are small files downloaded to your device that enable measurements, settings and additional features. Their use is optional, but some features may no longer work.
• Whenever we process an order, we record your details for correct invoicing and delivery.
• In the event that we use analytical measurement platforms, online advertising, email marketing or other platforms for communication and interaction with customers, we may collect specific individualised personal data or general aggregated and anonymous data about these interactions, including data on the receipt, reading and actions related to advertisements, links contained in messages, interactions with features and action buttons, among others.

Depending on the platforms we use, we rely on subcontracted entities and partner companies, which may be in the fields of accounting, IT and software development, marketing or transport, to help us manage our business professionally. These partner entities also have their own privacy policies that comply with data protection legislation.

Some international platforms, from organisations such as Meta (Instagram, Facebook, and WhatsApp) and Alphabet (Google, Gmail, YouTube, etc.), which we may use, also collect and process your data as part of their business models. These entities have their own privacy policies, which are independent of ours, international in scope, and not managed or controlled by us. You may contact these organisations to learn more about how they manage your data.

Except for these interactions necessary for the legality, sustainability, and proper functioning of the business, we do not transfer or sell any personally identifiable data to third parties.

3. Consent

Your consent is very important to us.

In various interactions and communications with us, you may be asked to consent to this Privacy Policy. By doing so, you are giving your permission for your personal data to be processed for the identified and selected purposes. You may withdraw your consent at any time.

4. Purpose of data processing

The personal data we collect varies in purpose, depending on the means and manner in which it is obtained. In general, your data will be processed for one of the following purposes:

• Supply or dispatch of parcels, goods or services;
• Communication and marketing initiatives;
• Invoicing for products or services purchased;
• Statistical and technical analysis with a view to improving service delivery;
• Clarification of issues, budgeting, suggestion management, complaint management, and all other customer/user support initiatives and interactions between the parties.

With regard to cookies, the following purposes, processing and settings may apply:

• Cookies related to user accounts: If you create an account with us, we will use cookies to manage the registration process and general administration. These cookies will generally be deleted when you log out, but in some cases they may remain to remember your preferences for the website.
• Login-related cookies: We use cookies when you are logged in so that we can remember this action. This prevents you from having to log in every time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
• Website preference cookies: To provide the best browsing experience on the website, we provide this functionality to set and remember your choices for how the website runs when you use it, so that this information can be called up whenever you interact with a page or feature.
• Form-related cookies: When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your details for future correspondence.
• Cookies related to email newsletters: If the website offers newsletter subscription services or other notification and communication systems, cookies will be used to define and remember who to show certain notifications to.
• Survey-related cookies: we may promote surveys and questionnaires to gather interesting information, useful tools, or to understand our website users more accurately. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after changing pages.

5. Data preservation and security

The personal data of customers and other users is retained for the period of time necessary to fulfil the purposes for which it was collected, and for the period of time necessary to comply with tax, legal and judicial obligations, in accordance with the law. When they no longer serve their purpose, they will be permanently deleted or, alternatively, anonymised, and will no longer be considered personal data as they will no longer be identifiable to a specific person.

Although data management using computer applications and data transmission via the internet cannot guarantee complete security against intrusions, we, together with our service providers and partners, make every effort to implement and maintain physical and digital security measures to protect your data in accordance with the general regulations in force.

6. Rights of customers/users

We guarantee the rights of customers/users as data subjects. Therefore, you may exercise your rights of Access, Consent, Rectification, Erasure, Restriction of Processing, Portability, Complaint, and Objection to the processing of your personal data at any time. To do so, please request that we exercise these rights through the contact details provided.

If you exercise any of these rights, we will review your request and respond within 30 days.

We remind you that changes to data management assumptions may create limitations or constraints in the way we communicate with you, whether through the services we provide or through the information we provide, both personal and digital, from electronic applications and from our website.

We also emphasise the fact that there are tax obligations regarding the management of billing data that cannot be changed or eliminated under Portuguese legislation on organised or corporate accounting.

7. Changes to the Privacy Policy

This Privacy Policy may be changed at any time without prior notice. Should such changes occur, they will be duly publicised on the website in a prominent manner, for the convenience of customers/users.